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Job Title: Customer Service Advisor
Description
Working on behalf ofa national brand you will be dealing with incoming calls from existing customers you will deal with a range of queries and objections professionally. Duties to include: • Logging, tracking and problem management of calls received. • Responsibility for ensuring resolution and customer satisfaction • Supporting the process for customer complaints • Conflict resolution skills • Ability to deal with customers on all levels • Assertive approach with diplomatic people skills. • Confidence to act as the single point of contact and OWN complaints. • Ensuring escalation and updates actioned appropriately is essential
Details
Job Ref: JW - CC
Hours: Full Time
Location: Hampshire, England
Working Term: Permanent
Salary: £6 per hour
Application Deadline: 30/10/2008

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